Pinless calling service is a long distance/overseas calling service that relieves the callers of the trouble of dialing 10 to 12 digit PINs every time they attempt to make a call. The caller just has to dial the access number followed by destination telephone number. It is that simple. There are other conveniences that come standard with Pinless service that is explained below.

gTalk^® Pinless calling service is by definition NOT a 'calling card' service. There is no PIN to enter. The advantages of Pinless calling service are many compared to ordinary calling card service. Some of the important ones are mentioned below:

• No need to enter PIN every time a caller attempts to make a call.
• Unlike calling card service Pinless calling service requires customers to maintain account with gTalk^®. This helps ensure total transparency of billing and charges, ensures accountability of gTalk^® to its valued customers.
• Customers can monitor their call logs online.
• Balance of Pinless calling accounts NEVER expires, there is no connection fees or hidden cost.

Yes, Pinless calling service is a pre-paid calling service. The users have to refill their account balance when depleted to continue making calls.

No, gTalk^® service can be used from any phone and there is absolutely no need to change local telecom service carrier. Using gTalk^® Pinless calling service requires dialing around your current carrier. This is done by dialing gTalk^® access number followed by your destination number.

gTalk^® Pinless calling service is available from USA, Canada and United Kingdom.

Yes, a customer has to open an account to use the gTalk^® Pinless calling service.

No, There are no contract no term-liability or credit checks. Customers have to agree to certain terms and condition before opening account.

There are three convenient ways to open gTalk^® Pinless calling service account as follows:

• Open account online: Visit www.gtalkpinless.co.uk, click on 'Open new account' tab and perform easy to follow account opening procedure.
• Open account by calling customer service: Call gTalk^® customer service at +44 0203 318 1565
• Open account by visiting gTalk^® agents: Visit a local gTalk^® agent and ask them to help you open a gTalk^® Pinless calling service account. A list of such agents is listed at www.gtalkpinless.co.uk.

Your account will be activated within few hours. For immediate activation please call customer care service. You can start using your account immediately after activation. You will be notified by email about your account information and user instructions.

Recharging Pinless calling service account is simple and can be done as follows:

• Recharge online by credit card* : This is the most convenient way of recharging. Just visit www.gtalkpinless.co.uk, log on to your account, click the 'Recharge' tab and follow the simple set of instructions there in.
• Recharge by calling customer service: Call customer service at +44 0203 318 1565 and request for recharging your account. You will require a valid credit card to make payment.

* Cards accepted by gTalk^®: Master Card, Visa Card, Discover Card

The highest level of industry-standard SSL encryption protects your information submitted on our web site. All web forms and the gTalk^® systems use 128 SSL encryption to protect your data like credit card numbers, customer information and password. gTalk^® DO NOT save your credit card information, payment processing system just pass all information to bank over SSL secured virtual terminal.

No. There is no minimum usage level, no monthly chage. You only pay for the calls you make.

Registered Numbers are your designated telephone numbers (land and/or cell phones) from which you want to use gTalk^® service. At least one and maximum six telephone numbers may be registered as your 'Registered Numbers'.

Account Phone Number is your telephone number that is registered at the time of opening your account. You can NOT change your 'Account Phone Number' once registered. We recommend that you choose a telephone number that you use most and is not likely to change as your Account Phone Number. It could be your cell phone or land line.

Maximum 6 Registered Numbers may be registered by an account.

You can change all Registered Numbers LESS the first one that you designated as 'Account Phone Number'.

The account holder dials an access number and when prompted dials the destination number, it is that simple. If account pre-paid balance has nearly depleted, the system will prompt for recharging the account.

Each time you call an access number, you will be told the balance in your account. There are several other ways to inquire about your current balance as mentioned below:

• If balance announce preference is disable for your account, dial 123 when prompted to enter destination number. The system will announce your account balance.
• Log on to your gTalk^® Pinless account online and see current account balance.

Customers can register up to 99 different telephone numbers as speed dial numbers per account. These are the frequently called numbers. Use speed dial to avoid having to dial full destination numbers. Customers just have to dial the gTalk^® access number and then the speed dial number that corresponds to the destination number desired to be called.

Hot number feature is a very user friendly and popular feature available to gTalk^® Pinless customers at no extra cost to make calls to most frequently called numbers without actually having to dial the destination number. Hot Number is a local access number which if dialed, the destination number set i.e. mapped by the account holder corresponding to that hot number is dialed automatically. To set your hot number (1) log on to your account, (2) Click [Set Your Hot Numbers], (3) Follow easy to understand procedure, (4) click 'save' tab. Each account holder is allowed to set 3 Hot Numbers.

There is absolutely no hidden cost of any sort. The account balance will never expire, no connection fees, monthly or any periodic account maintenance fees.

Yes, the account holder can see and monitor his/her call log for the past three months. This feature is available 24/7 online from any where in the world.

By inquiring about current balance following a recharge. You will get an email notification for successful recharge.

Yes, you can customize IVR language for each Registered Numbers.

Yes, the hot numbers may be changed by the account holder any time by logging on to account on line or by calling customer service.

No, gTalk^® does not collect taxes and surcharges.

Yes, we have customer care center. You may communicate with customer care by either email to customerservice@gtalkpinless.co.uk and by calling +44 0203 318 1565.

When you dial a number you will hear a 'Beep' sound after the call has been established or appears to have been established. The beep sound indicates that the billing has started. However if you can not talk then hang up within 5 seconds of hearing the 'beep' sound to avoid being charged for 1 minute call. Simply press *0 (star then zero) to redial the number within 5 seconds following the beep. Not only this will avoid 1 minute call being logged but at the same time your intended number will be redialed automatically.

This is mainly caused due to caller ID of your telephone being 'blocked'. If your caller ID is blocked there is no way gTalk^® system can identify your telephone as a registered number of a current account holder. In such case please unblock your caller ID and dial your access number again.

No, you can not call with the caller ID of your phone blocked. See also answer to Q29.

Refer a Friend Reward:

As a gTalk^® customer you have been assigned a promo code that appears near the bottom right hand side of your gTalk^® account home page. Refer someone you know to open his/her gTalk^® Pinless calling service account by visiting www.gtalkpinless.co.uk. If your referee opens his/her first gTalk^® account entering your promo code he/she will receive £1.00 sign-on bonus and at the same time gTalk^® will reward your account as follows:

a. Instant Reward: £1.00 for every new account added to your account as THANK YOU.
b. Long Term Reward: When the list of your referred accounts grows to five, you will be offered option to apply for being a gTalk^® marketing partner by a click of a key. gTalk^® will activate your account as a marketing partner within 24 hours. Thereafter your account will start receiving rewards equivalent to 5% of all the recharges made by your referred accounts until the end of first year of each of your current and future referred accounts. Below table presents data on potential reward a customer may receive based on his/her performance:

Note: The calculation is based on average recharge of £50 per month per customer.

How to Claim your Reward: You have the option to withdraw your reward in part or in full either in cash or as refill of your own gTalk^® account. Just log on to your account, click [add/claim reward £] tab and follow easy steps. Note that the link [add/claim reward £] will only appear when your accumulated reward balance reaches £1.00 or more.

Inadmissibility Conditions on Receiving Reward: gTalk's 'refer a reward' is inadmissible if (a) a referrer opens a new gTalk^® account with his/her other telephone and/or cell phone numbers or (b) the referred person already had gTalk^® account opened earlier. If this conditions are discovered at any time all rewards already delivered related to such accounts will be cancelled and the total reward amount deducted from the recipients' accounts.

gTalk^® Pinless is a long distance/international call service provider and is NOT a local servcie provider. So you can not dial 911 using gTalk^® service.

It depends on the contracted rate plan between you and your local service provider and has nothing to do with gTalk^®. gTalk^® service starts from the gTalk^® access point you dial in. gTalk^® provides over 27 different local access numbers to facilitate our customers to assess gTalk^® system free of charge. You may clarify with your local service provider if there is any long distance charge associated with calling a particular gTalk^® access number.

The auto-recharge option allows a gTalk^® Pinless customer to set his/her account to auto recharge for a customer specified £ amount when the account balance drops to a customer specified £ amount. It offers a convenient way to make sure you always have a minimum balance in your gTalk^® Pinless account. So gone are the days of time consuming repeated manual recharge for customers who set up their account for auto recharge.

Log on to your account, click on the usual 'Recharge' tab that will open a page. Click on the 'Auto Recharge' link in this page and follow easy self explanatory steps. For further help on this please contact gTalk^® Pinless directly +44 0203 318 1565 or write to customerservice@gtalkpinless.co.uk.

Yes, the auto recharge is an optional feature, and it is free. Customers have the option to sign on for this optional and free convenient service.

Yes, every auto recharge will be notified to you by auto generated email instantly when it is executed. The email will be sent to your email address on our records and contain information on the amount, the authorization code and the time of recharge.

Yes, customers have freedom to switch from auto recharge to manual recharge option as many times as he/she wants. Log on to your account, click on the usual 'Recharge' tab that will open a page having a line 'Edit your Auto Recharge option or disable it'. Follow easy steps to disable or edit your auto recharge setting.

The auto-recharge feature works only between calls, not during calls. If auto-recharge balance is reached during a phone call, the system will wait until the end of the ongoing call to recharge. So in rare event you may run out of money during a call even if you have activated the auto-recharge option.

Some email hosts like Yahoo, gmail by default tend to identify auto-generated emails as spam and dump those into Junk or Bulk folder of your email. For missing gTalk^® emails please look into your email's 'Junk' or 'Trash' folder. If you have installed Anti-Spam filters or software on your email service, please ensure that legitimate emails from www.gtalkpinless.co.uk is not falsely identified as spam or junk.

Yes you can but has to be done manually by gTalk^® admin. There is an administrative charge of £2.00 for this service.

No, as a general policy you cannot have your account phone number changed. The only exception is if you no longer own that phone number and the account was opened at least three months earlier.

Auto-Recharge setting of your gTalk^® account will get auto-disabled immediately after any 'Authorization Failure' situation occurs. Common reasons for 'Authorization Failure' situation could be the followings:

• Your credit/debit card information i.e. expiration date, security code, or billing zip code etc. may have changed from those provided in the existing auto-recharge setting.
• Fund issue i.e. on reaching card's credit limit.
• For any other security reasons by the bank issuing your credit card.

You may re-set your gTalk^® account for auto-recharge either by going online yourself or by calling gTalk^®'s 24/7 call center at +44 0203 318 1565

Yes, it will. In such situation please call 24/7 gTalk^® Customer Care Center.

You may download call log for immediate past 60 days instantly by logging on to your gTalk^® account, click 'Call Record' tab, click appropriate month tab and then click 'Download PDF Call Log'. For call log of immediate past 12 months and maximum 24 months will involve a service charge of £15 and £20 respectively and you will need to contact gTalk^® customer support at customerservice@gtalkpinless.co.uk or call +44 0203 318 1565.